The Commercial Passenger Lift That Welcomed Top Talent – and Improved Access for All

The Challenge: Accessibility as a Hiring Barrier

When workplace accessibility became a barrier for hiring top talent, John McKeon’s financial services firm responded with engineering, empathy, and action. Installing a custom lift wasn’t just the right thing to do – it was a smart, forward-thinking decision that helped retain talent, strengthen company culture, and better serve clients for years to come. 

The 40-year-old they were recruiting had a workplace accident at 19 and was paralyzed from the chest down. It didn’t stop him, though, and he got his bachelor’s and master’s degrees, competed in the Parapan-American Games, and swam Alcatraz without a wetsuit.

He was the perfect fit for the job in so many ways, but the 2nd floor office without an elevator presented a bit of a hurdle for his wheelchair.

The 2,400-square-foot space had been home to the firm for over 21 years. The team loved it there and the price was right. Knowing they wanted to stay and add this prospective employee to the team, McKeon started looking into options. 

The Solution

Researching Passenger Lift Options and Defining Priorities

McKeon began his search by researching passenger lift options online, watching YouTube videos, and talking with other business owners. ADA compliance was essential when evaluating an ADA-compliant lift, but he also prioritized function, affordability, simplicity, safety, and protection from the elements. It quickly became clear just how expensive traditional elevators are, and that a commercial passenger lift would be the most practical solution.

The real challenge? Choosing the right one. Many lifts were overly complex, with so many options that it was daunting to figure out what they truly needed. Others carried hefty price tags — $20,000 to $60,000 — which, even with partial landlord support, made budgeting difficult.

Finding the Right Fit for the Building

Living in rainy Washington State, McKeon wanted an enclosed passenger lift to keep clients and employees dry, though it didn’t need to be fully enclosed since passengers wouldn’t spend long inside. The Galaxy Traveler quickly emerged as a top choice.

Why the Galaxy Traveler Stood Out

The Traveler offered a safe, smooth, and high-quality experience, traveling up to 14 feet and carrying up to 500 pounds – checking every item on McKeon’s wish list for an ADA-compliant passenger lift. Excellent customer service sealed the deal. Galaxy promptly returned calls, answered questions, and provided detailed plans for McKeon, his landlord, and contractor. In contrast, some other manufacturers didn’t respond at all.

Installation

Preparing a Commercial Building for Passenger Lift Installation

With Galaxy’s guidance, McKeon’s contractor made necessary prep work for the passenger lift installation, including trimming part of the balcony and roof. When the installation team arrived, everything was ready. The installers were knowledgeable, efficient, and completed the job in a single day—taking the time to thoroughly demonstrate the lift to McKeon and his employees.

The Results

Improved Accessibility for Employees and Clients

What began as a necessity for a single team member has quickly become a benefit for nearly everyone who walks through the firm’s doors. Even clients who can still manage the stairs appreciate knowing the lift is there when they need it. The most common reaction? Genuine surprise at how convenient, comfortable, and safe the ride is.

“The Galaxy lifts have excellent safety features,” said McKeon. “The door has to be shut firmly before it will operate. If we don’t close it properly, the lift won’t move. The sensors are very sensitive, and we’re thrilled with it.”

A Balanced, Cost-Effective Passenger Lift Solution

The lift strikes the perfect balance – offering the right upgrades without unnecessary extras, and at a fair price. Many commercial lifts are designed primarily for goods rather than people, but this commercial passenger lift delivers both function and comfort.

“We did our research,” McKeon added. “We selected Galaxy because it was exactly what we were looking for.”

Ready to improve accessibility in your office? Request a free consultation to explore the perfect commercial passenger lift for your building.