The Galaxy lift was one of the best decisions we made when we built our Bay house.. We were not going to install the lift until the last minute. We then installed the lift where it came up next to kitchen and enclosed it with walls.. The Galaxy lift is used everyday for anything from groceries,furniture. appliances and people.. We never thought it would be so important to help with our everyday activities.. Brian and Tyler have taken great care of to make sure the Galaxy lift is properly working. I suggest to call the home office directly before letting anyone touch the lift for maintenance or repair...